FAQ
Support Desk
Frequently Asked Questions
Everything you need to know about ordering, shipping, and returns. Can't find your answer? We're one message away.
01 How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days depending on your location, and you'll receive a tracking link by email as soon as your order ships.
02 What's your return policy?
We accept returns within 30 days of delivery, as long as items are unused and in their original packaging. Start a return from your order confirmation email, or contact us and we'll walk you through it.
03 Can I track my order?
Yes — once your order ships, you'll get a confirmation email with a tracking number. You can also check order status any time by logging into your account on our store.
04 Do you ship internationally?
We currently ship to select countries outside the US. Available destinations and rates are shown automatically at checkout once you enter your address.
05 What payment methods do you accept?
We accept all major credit and debit cards, along with Shop Pay, Apple Pay, and Google Pay for a faster checkout.
06 How do I change or cancel my order?
If your order hasn't shipped yet, contact us right away and we'll do our best to update or cancel it. Once it's shipped, we're happy to help set up a return instead.
Still have a question? We reply within one business day.
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